1. Information we collect
Account & identity: email address, name (if provided), company name, and payment information required to purchase eSIMs.
Device & usage data: device model, OS version, app usage metrics, IP address, and crash logs to improve the app.
esimbaactivation data: ICCID, activation codes, operator metadata and other technical data required to deliver and activate esimbaservices.
2. How we use your information
- To provide, activate and manage eSIMs and purchases.
- To process payments, send receipts, and prevent fraud.
- To improve and personalize the app, fix bugs, and analyze usage.
- To communicate important notices, updates, and respond to support requests.
3. Sharing and disclosure
We may share data with:
- Mobile network operators and partners to provision and manage eSIMs.
- Service providers (payment processors, analytics, hosting) who help operate the app under contract.
- When required by law or to protect our rights.
4. Your choices
You can:
- Update or delete your account information by contacting support.
- Disable analytics or advertising tracking using device-level settings where available.
- Opt out of marketing emails via the unsubscribe link in messages.
5. Data retention
We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
6. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure — we cannot guarantee absolute security.
7. International transfers
Data may be processed or stored in countries other than your country of residence. When we transfer personal data internationally we take steps to ensure appropriate safeguards are in place.
8. Children's privacy
Our app is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such data, please contact us to have it removed.
9. Legal rights & applicable laws
Depending on your location, you may have rights to access, correct, or delete your personal data, or to restrict processing. For residents of the EU/EEA, UK, and other jurisdictions (for example under GDPR/CCPA), please contact us to exercise these rights.
10. Changes to this policy
We may update this Privacy Policy from time to time. If changes are material, we will notify users via the app or email. The "effective date" above indicates when this version goes into effect.
11. Contact us
If you have questions or requests about this Privacy Policy, contact us at:
Email: [email protected]